Terms and Conditions

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By purchasing from our company you agree to these terms and conditions:

- If you would like to claim items on our live Facebook shows, please send your email and shipping address before making any claims. 

- Please allow 2-3 days after a show for invoicing, unless we specify otherwise. Invoices must be paid within 5 days from the invoice date, or claimed items will be put back into stock. 

- We accept Venmo, Zelle, CashApp, FacebookPay, and PayPal friends and family as payment methods from Facebook Live Shows.

- We offer payment plans on all invoices if requested by the purchaser. The  customer must send a message via messenger to request the invoice to be placed on a payment plan, and it must be approved in writing via response by Crystal Phi.

- If the payment plan is approved, the customer must pay 20% of the invoice on the day the invoice is sent as a down-payment on the invoice, followed by weekly payments. 

 *(We always send a message via fb messenger once we email your invoice so no excuses will be accepted)

- On a weekly basis a payment MUST be made in the amount of $25 or more depending on the amount of which it would take to pay your invoice off in 30 days. The payment plan will remain in affect for up to 30 days as long as weekly payments are made. If the invoice is not paid in full within 30 days, a holding fee of 20% of the total invoice will not be refunded and used as a restocking fee; alongside any additional inconvenience fees which we deem necessary. This amount can be up to the most recent amount paid on the invoice that is on the payment plan. 

- If you need more time we ask that you please communicate with us for an extension, and if we see fit for an extension we will notify you via messenger. Again Communication is KEY!

- Once your invoice is paid in full we will pack your items and ship them immediately. Your packages are under a $100 insurance policy. If there is any damages that occure during shipping, it is your responsibility to file a claim with the nearest USPS office or online in order to get your insurance money. If you wish to add any additional insurance we can do so upon your request to us before shipping. 

 *Note: It is not expensive to add additional insurance, so if you know your post office likes to kick around boxes we urge you to add additional insurance. 

- No amount will be given as a refund or credited by our company for damages from shipping. 

 - If you are paying on a current invoice, we will allow you to make a new basket for new claims, and we will not invoice for those claims until after your current invoice has been paid in full. We then will send the invoice on the next invoice cycle. There will be no "put backs" once the invoice has been made and sent to you via email. 

- Please if you cannot pay for items do not claim items on the shows as this is unfair to our customers who may want to claim the same item(s). 

- All products Crystal Phi LLC sells are for display purposes only. We are not responsible for any bodily harm caused if your purchased items are misused or mishandled in any way. By purchasing products from our company you accept full responsibility for the items you purchase, and obtaining the information on handling each item is the purchaser's responsibility.